How Markley Handles Your Privacy

What This Policy Covers

This policy explains what information Markley Appliance Repair collects through this website and through phone calls, how we use it and what we don't do with it. It applies to this website and to calls you make to us about appliance repair or installation.

No Contact Forms, Analytics or Advertising Trackers on This Site

This website has no contact forms, so you never type personal details into it. We do not run analytics tools, advertising pixels or tracking scripts that follow you around the web, and we do not build visitor profiles.

We do not set advertising or tracking cookies, and we do not share browsing activity on this site with ad networks or data brokers.

What We Collect When You Call Us

When you phone us, we collect what we need to provide the service: your name, phone number, the address where the appliance is, and details about the appliance and the problem. A technician may also note the model and serial number, the parts replaced and the work done.

We use this information to schedule and carry out the repair, reach you about the visit, and keep a service record so that if you call again we know what was done before. Calls may be recorded where applicable for quality and training, and where the law requires notice of recording, it is given.

Server Logs Kept by Our Hosting Provider

Like any website, this one runs on servers operated by a hosting company. Those servers automatically keep standard logs, such as the IP address of a request, the page requested, the date and time, and the browser type. These logs are used to keep the site running and secure and are handled under the hosting provider's own retention practices. We do not combine them with caller information.

We Do Not Sell Your Personal Information

We do not sell, rent or trade your personal information. We share caller details only when needed to provide the service you asked for, such as when a call is forwarded to another trusted local provider because our schedule is full, or when the law requires it.

Children and This Website

This website is meant for adults arranging appliance service. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal details by phone, call us and we will delete them.

Keeping Caller Information Safe

We keep caller and service records only as long as they are useful for service history, billing and legal obligations, and we limit access to the people who need them to do the work. No method of storage is perfectly secure, but we take reasonable care to protect what you share with us.

Changes to This Policy

We may update this policy as the site or our practices change. When we do, we will post the new version on this page and change the updated date at the top. Continued use of the site after a change means the updated policy applies.

Questions About Your Information

If you have a question about this policy, want to know what we have on file about you, or want a correction or deletion, call us using the phone number on this site. We answer 24/7 and will take down your request.